Shipping Policy

Welcome to the Social and Development Research and Action Group (SADRAG). We are dedicated to making a positive impact through our initiatives and appreciate your support. This Shipping Policy outlines the terms and conditions regarding the shipment of any materials or products associated with our NGO.

General Information

As an NGO, our primary focus is on social development and research initiatives. However, from time to time, we may offer certain products or materials (such as publications, reports, and merchandise) to support our causes. The following information pertains to the shipment of such items.

Shipping Locations

We currently ship items within India. For international shipping requests, please contact us directly to discuss the possibility and associated costs.

Processing Time

• Order Processing: Orders are processed within 3-5 business days from the date of order confirmation.
• Business Days: Our business days are Monday to Saturday, from 9:30 AM to 5:30 PM. Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Methods and Costs

• Standard Shipping: We offer standard shipping through reliable courier services. The shipping cost is calculated based on the weight and dimensions of the package as well as the delivery location.
• Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking details.

Delivery Time

The delivery time varies depending on the delivery location:

• Local (within Noida): 2-3 business days.
• National (within India): 5-7 business days.

Shipping Charges

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the package. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive an email containing the tracking number and a link to the courier’s website where you can track your order.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at mail@sadrag.org or call us at 0120-4129831 during our business hours (Mon – Sat: 9:30 AM – 5:30 PM). We will work with the courier service to resolve the issue and ensure that you receive your items promptly.

Contact Us

For any questions or concerns regarding our shipping policy, please reach out to us:

• Address: A-70, Ground Floor Near NMC Hospital Sector – 30, Noida (U.P.) 201301
• Email: mail@sadrag.org
• Phone: 0120-4129831 (Mon – Sat: 9:30 AM – 5:30 PM)

Thank you for supporting SADRAG and helping us make a difference. Your contributions enable us to continue our work towards social development and positive change.